The AHB Group is a leader in building residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, Marque just to name a few.

Sherridon Homes is a leader in building residential homes across Victoria and we are currently seeking  a Customer Experience Coordinator to join our supportive and dynamic team in Bendigo.

This role will play a crucial role taking care of our customers from Sales Accept all the way through till handing over the keys to their new home.

The Role

• You will deliver an exceptional journey to our customers building a home experience.
• Working within a tight knit and supportive team
• Ability to establish strong networks with internal and external stakeholders
• Utilizing technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience
• Maintaining accurate data entry in line with the Customer Journey and AHB Group policy and procedure
• Supporting the Construction team to achieve a higher standard for our customers.

About You

• You have a high emphasis on Customer Service
• A caring/empathetic nature when dealing with clients and colleagues 
• Well developed communication skills
• High level of personal presentation
• Driven with a “Can Do” attitude
• Strong attention to detail
• Enjoy the excitement of being a part of a rapidly expanding business

Qualifications and Experience

• Qualifications in building industry highly regarded 
• Highly developed computer literacy skills
• Able to prioritize and handle a large work-load
• A strong work ethic and the ability to multi-task
• Strong written & verbal communication skills, including a professional phone manner

Whats on offer

• A passionate and fun team
• Training, development and mentoring
• Opportunities to grow within the organisation
• Above market salary
• Lollies, coffees, lunches, extravagant company events
• Diversity, inclusion and a bunch of fun people doing fun things
• Onsite Parking

Next Steps…..

If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.